Returns & Exchanges
At Collars & Co., we want you to be completely satisfied with your purchase. If your item isn't the perfect fit or style, you can return or exchange it within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
2
Print Your Label
Select the items you wish to return or exchange and print the prepaid shipping label provided by our system.
3
Pack Your Items
Place your unworn, unwashed items with original tags attached into the original packaging or a secure shipping box.
4
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed once the items are received at our warehouse.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing